Terms & FAQ

Towncar Service:

Q: Can we rent a towncar for 1 hour, Do you offer point to point service in towncar?
Unfortunately the minimum rental time is 3 hours, unless you just need pickup and drop-off, we offer point to point
by Zip Code.

Q: How long in advance I need to reserve?
For town car service morning pick up time from 4:15AM-10:00AM have to be reserve a day before or at least 4
hours in advance base on availability. The early you call is the better to be serving.

Q: How many bags can we put in the town car?
We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, chauffeur will
place some of them on the front seat of the town car. If an additional vehicle is needed, chauffeur can assist you to
hire a taxi @ $30- $35 to transport the bags.

Q: How many passengers can fit in a Lincoln Towncar, and is smoking allowed in your towncars?
Four people comfortably can fit in car, In all of our vehicles, smoking is not allowed. However, our chauffeurs will
gladly stop as frequently as guests request to make it possibly for you to enjoy a smoke.

Q: What your Cancellation Policy for towncar service?
Towncars: 24 hours before the scheduled pickup time.

Limousine Service “6 Pax”

Q: Can we rent a limousine for 1 hour?
Unfortunately the minimum rental time is 3 hours, unless you just need pickup and drop-off

Q: Do you offer wedding packages and How long in advance I need to reserve a limousine?
Yes we do please go wedding link for more info, Limousine service base on availability, the early you call the
better we can serve..
Q: How many bags can we put in the limousine?
We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, chauffeur will
place some of them on the front seat of the limousine. If an additional vehicle is needed, chauffeur can assist you
to hire a taxi @ $30- $35 to transport the bags.
Q: How many passengers can fit in a limousine?
We have 6 passengers’ limousine, 8 passengers limousine & 10 passengers limousine.

Q: Is smoking allowed in your limousines?
In all of our vehicles, smoking is not allowed. However, our chauffeurs will gladly stop as frequently as guests
request to make it possibly to you to enjoy a smoke.

Q: What your Cancellation Policy for limousine service?
Limousine: 24 hours before the scheduled pickup time.

Q: Why can’t I just get a ride to and from the event, instead of having a limousine there doing nothing?
There are a few companies that will make you a promise that they will pick you up at certain time after an event. It
is not possible to make such a promise, because the same promise was made to another party sharing the same
car. The only way to insure that a limousine is there when you need it during your event is to lease it for that
period.

Charter Bus

Q: Do you offer charter bus, and What your Cancellation Policy or charter bus?
Yes we do offer charter bus (luxury) throw our network for more detail please contact us, Cancellation is 14 days
before the scheduled pickup time..

Tours  

Q: Can I extend the tour?
Yes, you can extend most of the tours for an additional charge Example $55 per hour (town car).

Q: How long in advance I need to reserve?
Tour Reservation base on availability early is better.

Q: Is the driver also the tour guide?
Yes, all our drivers are professional trained and they narrate all tours.

Other

Q: Can I change a reservation once I submit it?
Yes you can before the dispatch time.

Q: Can I request a particular driver?
Yes we will try our best to accommodate you at not extra charge.

Q: Do you offer personal greets for the passenger at the airport?
Yes we do that with extra charge $35(we have to have to driver to able to do it).

Q: How long has chicago towncar Services been in business?
Since 1997 our business have being serve all metropolitan area in chicago, Illinois.

Q: Is the information I enter protected?
Yes our web site and system protected by SSI.

Q: What are your office hours, and What areas do you serve?
Our office is open 7-days a week, 365 days a year from 4:30AM-10:30PM, Currently serve all the major
metropolitan area in Chicago, we also serve all major cities in US and many international cities through our
network system

Q: What do I do if my flight is delayed or cancelled?
We use the state of art technology to monitor your flight for last minuet of arrival. But if you decide to take early or
later flight please call us to up date your info.(no show will be bill for full fare ).

Q: What if we can’t find our driver at pick up location?
Please call our office 1(866) 907 3733 or (312) 328-9617 before you decide to leave.

Q: What method of payment do you accept, and When do I pay for the service?
We accept all major credit card, casher check, travel check and cash as payment, We offer three convenient
options for making a payment: First you can make payment through the phone. Second you can do it through our
website. The third you can pay directly to your driver (we need your credit card when you make your reservation to
reserve your car).

Q: What your airport pick up location?
After you collect your luggage, just call this number 866 907 3733, our dispatcher will ask for your last name and
will again tell you what door to go out, to help you find your vehicle you will be given a description of it along with
each license plate number and also your car should have a sign that says lina limo on it.